Shipping Policy

Overview

At BASCO Website, we aim to deliver your orders quickly and safely.
This Shipping Policy outlines how we process, ship, and deliver your purchases to ensure a seamless shopping experience.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is confirmed, you’ll receive an email with tracking information and estimated delivery details.

Shipping Rates & Delivery Times

Shipping costs and estimated delivery times are displayed at checkout, based on your location and selected shipping method.

Delivery times are estimates and may vary depending on carrier delays, customs clearance, or local conditions.

Order Tracking

Once your order has shipped, you’ll receive a tracking number via email.
You can also track your order anytime through the “Track Order” link in your account or confirmation email.

If your tracking information hasn’t updated after several days, please contact our support team for assistance.

Shipping Locations

We currently ship to most regions within the North America, Europe, and selected international destinations.
If your location isn’t available at checkout, please reach out to our support team for custom shipping options.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs fees, import duties, or local taxes imposed by their country.
These charges are not included in the purchase price or shipping cost and may vary by region.

Shipping Restrictions

Some electronic products may have restrictions or regulations depending on the destination country.
We reserve the right to cancel or adjust an order if shipping is not permitted to a specific region.

Delayed or Lost Shipments

If your order hasn’t arrived within the estimated timeframe, please check your tracking details first.
If you still haven’t received it after 30 business days, contact our team and we’ll work with the carrier to resolve the issue promptly.

We are not responsible for delays caused by weather, carrier issues, or incorrect address information provided at checkout.

Contact Us

For shipping-related inquiries or assistance with your order, please contact:
📧 harris@bascotech.com
📞 (+86) 135 3739 1060

Our support team is available Monday–Friday, 8:00 AM – 21:00 PM (BJT).

Last Updated: November 2025